Terms of Service

At Garden Enchantment, we are committed to delivering our products worldwide with efficiency and care. Please review our shipping policy for details on order processing, shipping options, and delivery times.

Free Shipping:

We offer free shipping on all consumer and professional orders of $29.99 or more.

Delivery Address:

Your order will be shipped to the address provided during the checkout process. Ensure the accuracy of the address entered. If you discover an error, please contact us immediately.

Countries We Ship To:

Due to the impact of COVID-19, shipping conditions may vary. As of now, we ship to the following countries:

  • Italy, France, Spain, Germany, Switzerland, Netherlands, UK, Sweden, Norway, Belgium, Denmark, Australia, Korea, Iran, Japan, Malaysia, USA, Canada, and Australia.

Shipping Methods and Times:

  • USA:

    • DHL E-Commerce: $5.99 USD
    • Delivery Time: 9-18 business days

  • UK, France, Germany:

    • DHL E-Commerce: $5.99 USD
    • Delivery Time: 9-18 business days

  • Australia:

    • DHL E-Commerce: $5.99 USD
    • Delivery Time: 9-18 business days

  • Other Countries:

    • DHL E-Commerce: $8.0 USD
    • Delivery Time: 3-4 weeks

Tracking Number:

  • Your tracking number may not update online immediately. Please allow 4-7 days for it to be updated in the system after receiving your shipping confirmation email.

Shipping Duration:

  • Due to our centralized fulfillment center in Asia, shipping may take 1-3 weeks domestically and up to 3-4 weeks for international orders.

Lost, Stolen, or Undelivered Packages:

  • We are not responsible for lost, stolen, or undelivered packages. Buyers assume responsibility for any issues related to delivery.

Incorrect Address Information:

  • Packages returned due to incorrect addresses will be reshipped at the purchaser's cost.

Duty/Taxes:

  • Customers are responsible for any taxes, duties, or tariffs applied by local customs. These fees are not part of the shipping charges and are determined by your country's customs department.

Order Processing Time:

  • Orders are processed within 24 hours.

For any shipping-related inquiries, please contact our customer service team at support@gardenenchantment.com 

Thank you for choosing Garden Enchantment. Happy shopping!